If your business has an existing Google My Business (GMB) listing and you're having issues either logging in or claiming ownership, read on to learn about some possible solutions
Note: This article is meant to inform you of steps you can take to resolve issues. Since all of these steps take place within Google, we don't guarantee success
Finding your listing on GMB
The first step is to find your listing on Google. This can be accomplished by simply typing in your business name followed by the city
Example: Anomaly Branding Sioux Falls
In the sidebar, you should see the Knowledge Panel that includes your business information.
Issue #1: You don't have the login info for the account that owns the listing
The first thing you will want to do is attempt to login to the Google account, if it's an old account that you had access to at some point. If you never had access to that account, skip to Issue #2
Step 1: On your listing's Knowledge Panel, click on Own This Business?
Step 2: Google will display a truncated version of the email that owns the listing. If you recognize the email but forgot the login info to the account, click on Account Recovery Help Guide
Step 3: Follow the steps that Google walks you through
Step 4: If you successfully recover that account, login to GMB and go to Users. Click on the Add Users button and add your preferred email as an Owner
Issue #2: Request Ownership from the current owner
If the email that owns the GMB listing is not one that you recognize or can't get access to (like a previous employee's), follow this process to request ownership
Step 1: Click on the Request Access button
Step 2: Fill out the form and click on Submit
If your business doesn't have a listing created, read this article on how to claim your Google My Business Listing
